SUPPORT SERVICES

Technical support

Your satisfaction is our priority! Don’t hesitate to call our technical support and assistance services:

  • If you did not find the answer to your question in our FAQ pages,
  • If you have questions concerning an HIKOB equipment or software,
  • If you need assistance for your system configuration,
  • If you are experiencing an installation issue.

Telephone contact

Reach us by phone through the line dedicated to your assistance at:

+33 4 28 29 54 50
From Monday to Friday from 09:00 am till 5:00 pm (GMT+2)

The cost of the call will be charged at the price of a local communication towards a fixed post depending
of your operator offer.

Email contact

Please detail your request by e-mail at: support@hikob.com

Your request will be handled as soon as possible and one of our support engineers will contact you directly
by phone if necessary.

Important remark!

Some internet access providers may block the reply e-mails, considering them as spams. We recommend
you to add 
support@hikob.com to your email address book.

ON-SITE AND REMOTE TRAINING

HIKOB system installation and commissioning is very simple and fast. It can be handled by your team or third party installers. To ensure the maximum autonomy on your side, we provide training services on-site, so that you will be able to take te full power of HIKOB systems. We remain at your disposal by telephone to answer additional questions.

This support covers:

  • Wireless sensor network general description,
  • Wireless sensors network configuration and the management of the system,
  • Data integration, export and display.